Data Upload Form and Bug Report

If you have a problem that requires sending your data to us please fill and submit the form below. Please note that large data sets (larger then 200MB) have to uploaded via the ftp server or sent on CD. Remember to compress the data before uploading.
 
All requests must be authorized by the Primary Licensee (PI). 
 
This form is a place to request data processing support, but you can also submit a bug report using the following form. Before submitting a bug report, please ensure that the problem is not already known:
 
  1. Have you checked the Frequently Asked Questions?
  2. Have you checked the HKL on-line documentation (HKL-2000, HKL, HKL-3000)
  3. Do you use the newest software release?
Please, do not send us a request for data processing support or a bug report as a regular e-mail. Remember that you will not receive a reply if you do not use the following form.
 
* denotes required fields. Red-boxed areas are particularly helpful and should be double-checked before submission.
 

Institution

Please input the following information:

name:  *
institution:  *
phone:  *
e-mail:  *
       PI same as above    
PI's name:  *
PI's e-mail:  *

 

Data

Describe the data set you want to upload to our server by FTP or sent us on CD:

media format: 
data set description:  ex: lysozyme  *
image name and range:  ex: lyso_####.sfrm:0001-0100 *
data directory:  enter CD for CD_ROM data *

 

Experimental Details

Please give the experimental details:

program version:  *
detector family: 
detector model: 
detector location: 
detector beamline: 
temperature conditions: 
crystal used: 

Optional comment:

In this field you may provide an additional comment (problem description) for the data set.